PRIVACY POLICY

Effective Date: March 12, 2026

Last Updated: March 12, 2026

1. INTRODUCTION Mellow Media Productions LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mellowmediaproductions.com, use our funnel at mellowmediaproductions.com/legal, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. INFORMATION WE COLLECT We collect information you voluntarily provide when you submit a form requesting a free brand audit or strategy call, book an appointment through our scheduling system, contact us via email or phone, or engage with our marketing materials or social media. Personal information we may collect includes: first and last name, email address, phone number, business name and website, and IP address and browsing data collected automatically.

3. HOW WE USE YOUR INFORMATION We use the information we collect to schedule and conduct Brand Clarity Calls and consultations, send appointment confirmations and reminders via email and SMS, follow up with leads regarding our branding, web design, and marketing services, send promotional messages about our services (with your consent), improve our website and customer experience, and comply with legal obligations.

4. SMS COMMUNICATION & CONSENT By submitting your phone number through any of our forms, you expressly consent to receive SMS messages from Mellow Media Productions LLC including appointment reminders, follow-up messages, and promotional content. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. We do not sell your phone number to third parties.

5. SHARING OF YOUR INFORMATION We do not sell, trade, or rent your personal information. We may share it with service providers such as GoHighLevel CRM, and Google Workspace under confidentiality agreements, or when required by law. We do not use purchased, rented, or affiliate lead lists. All contacts have opted in directly through our web forms.

6. DATA RETENTION We retain your information as long as necessary to provide our services unless a longer period is required by law. You may request deletion of your data at any time by contacting us.

7. YOUR RIGHTS You may have the right to access, correct, or delete your personal data, and to opt out of marketing communications at any time. Contact us below to exercise these rights.

8. COOKIES & TRACKING Our website may use cookies to improve your experience and analyze traffic. You can instruct your browser to refuse cookies, though some features may not function properly as a result.

9. SECURITY We implement commercially reasonable security measures to protect your information. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

10. CHANGES TO THIS POLICY We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the revised policy.

11. NO MOBILE INFORMATION WILL BE SHARED with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12. CONTACT US Mellow Media Productions LLC Tampa, Florida Email: gabriel.perez@mellowmediaproductions.com Website: mellowmediaproductions.com

TERMS OF SERVICE

Effective Date: March 12, 2026

Last Updated: March 12, 2026

1. AGREEMENT TO TERMS By accessing mellowmediaproductions.com or submitting any form through our web properties, including mellowmediaproductions.com/legal — you agree to be bound by these Terms of Service and our Privacy Policy above. If you do not agree, please discontinue use of our services.

2. ABOUT OUR SERVICES Mellow Media Productions LLC is a graphic design and visual branding studio based in Tampa, Florida. Our services include brand identity design and development, web design and development, marketing and advertising strategy and execution, social media management, and free brand audits and strategy consultations.

3. SMS COMMUNICATIONS By providing your phone number through any of our web forms, you consent to receive SMS messages from Mellow Media Productions LLC including appointment reminders, follow-up communications, and promotional content. Reply STOP to opt out at any time. Reply HELP for help. Message and data rates may apply.

4. FREE BRAND AUDIT & CONSULTATIONS Our free brand audit and Brand Clarity Call are complimentary discovery sessions provided at no charge. Participation does not obligate you to purchase any services. Information shared during consultations is kept confidential and used solely to evaluate how we may assist your business.

5. PAID SERVICES & CONTRACTS Paid services are governed by separate written service agreements provided at the time of engagement. In any conflict between these Terms and a signed contract, the contract takes precedence. We reserve the right to suspend services for non-payment.

6. INTELLECTUAL PROPERTY All content on our website is the property of Mellow Media Productions LLC and protected by applicable intellectual property laws. Upon full payment, ownership of final design deliverables transfers to the client as outlined in the applicable service agreement.

7. LIMITATION OF LIABILITY To the fullest extent permitted by law, Mellow Media Productions LLC shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

8. DISCLAIMER OF WARRANTIES Our website and free consultation services are provided "as is" without warranties of any kind, either express or implied.

9. THIRD-PARTY LINKS & TOOLS We are not responsible for the content, privacy practices, or terms of any third-party services linked from or used within our website.

10. GOVERNING LAW These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Hillsborough County, Florida.

11. CHANGES TO THESE TERMS We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms.

12. CONTACT Mellow Media Productions LLC · Tampa, Florida gabriel.perez@mellowmediaproductions.com · mellowmediaproductions.com

13. CARRIERS ARE NOT LIABLE for delayed or undelivered messages

14. IF YOU HAVE ANY QUESTIONS regarding privacy, please read our privacy policy